Returns, Refunds and Exchanges

We want you to be pleased with your purchase from the Mayflower Descendants Museum Gift Shop. Eligible items may be returned within 30 days of delivery for a refund of the merchandise price, subject to the conditions below.

Eligible Returns

To be eligible for a return, an item must be unused, unworn, and in its original condition and packaging, when applicable.

Proof of purchase or your order number may be required.

How to Request a Return

Please do not send a return without contacting us first.

To request a return, email support@mayflowerdescendantsmuseum.org with your order number and the reason for the return.

If your return is approved, we will provide return instructions, including the appropriate return address. Returns sent without prior authorization may not be accepted.

Made-to-Order, Personalized, and Final-Sale Items

Many Museum Gift Shop products are produced specifically after an order is placed.

Certain made-to-order, personalized, customized, clearance, or final-sale items may not be eligible for return or exchange, except when the item arrives damaged, defective, or incorrect.

Any product-specific return restrictions may also be noted on the applicable product page.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, or incorrect, contact us as soon as possible at support@mayflowerdescendantsmuseum.org and include your order number and photographs of the item and packaging when requested.

We will review the issue and work with the applicable fulfillment partner to determine the appropriate resolution, which may include a replacement or refund.

Please do not return a damaged, defective, or incorrect item unless we instruct you to do so.

Return Shipping

Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping and handling charges are nonrefundable unless otherwise required by law or the return results from an error by the Museum or its fulfillment partner.

We recommend using a trackable shipping method for authorized returns. The Museum cannot guarantee receipt of return packages that cannot be tracked.

Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original method of payment. Processing times may vary depending on your payment provider or financial institution.

Exchanges

Because Museum Gift Shop products may be produced by different fulfillment partners, direct exchanges may not always be available.

When an exchange cannot be processed, you may be asked to return an eligible item for a refund and place a new order.

Questions About Your Order

For questions regarding an order, return, exchange, damaged item, or refund, please contact us at support@mayflowerdescendantsmuseum.org.